customer service
How to Place an Order
To place an order, simply add your selections to your shopping cart. You will be guided through the process from selection to checkout. Shipping costs are automatically calculated at checkout based on the weight of your order and your delivery area.
Please feel confident placing your order. We are a safe and secure web store, and your information is protected.
If you should need help in placing an order, we will be happy to help you. Please email us at shopamy@amybutlerdesign.com and include your name, email address and a phone number where you can be reached. We will contact you within 1 business day. We have found that email is the most accurate and efficient way to serve you.
Stock Availability
If an item is "out of stock", please check back with us often. Our quantities are limited in each collection, and our goal is to replenish our stock as quickly as we can. Please note we cannot accept backorders due to the limited quantities available in each collection.
Shipping
Your fabric selection is carefully wrapped in a protective plastic cover and shipped to you in a sturdy box. We take great pride in handling your order quickly, with most items shipping within 24-48 hours of ordering. For USA orders, we do not ship on Saturdays, Sundays, or holidays. Please make sure that all your shipping information is correct when placing your order. Shipments may be delayed if your package has to be re-routed due to incorrect/incomplete address information. Additional charges can result from incorrect address information. Please note that UPS cannot ship to P.O. boxes.
DELIVERY WITHIN THE US
All orders will be delivered according to the following timetables:
Standard Ground
Allow up to five business days for delivery.
2nd Day Air
Orders received before 10:00 a.m. EST
estimated delivery by the end of the 2nd business day.
Next Day Delivery
Orders received before 10:00 a.m. EST
estimated delivery next business day.
* Alaska and Hawaii: Please add 2-4 days to delivery times.
We are not able to guarantee estimated shipping times as they are determined by UPS.
Please visit www.UPS.com for specific delivery times.
DELIVERY OUTSIDE THE US
UPS Worldwide Express and UPS Worldwide Expedited
- Allow 6-8 business days for delivery.
- You must provide a telephone number and a signature may be required at time of delivery.
- Your bank card company will calculate U.S. Dollar exchange rates.
- Duties and value-added taxes may be required and are the responsibility of the customer. Canadian customers please note that Amy Butler Design will not charge GST/HST. You will pay GST/HST and duties as it applies to the product and duty values directly to UPS upon delivery.
- In addition to duties & taxes, UPS charges a brokerage fee for international shipments that is the responsibility of the customer and will be paid directly to UPS upon delivery. Please visit www.UPS.com and search "landed costs" to determine the additional fees due at delivery.
- We are not able to guarantee estimated shipping times as they are determined by UPS. Please visit www.UPS.com for specific delivery times.
USPS Priority Mail International
- We ship weekly.
- You must provide a telephone number and a signature may be required at time of delivery.
- Your bank card company will calculate U.S. Dollar exchange rates.
- Insurance is not offered for USPS Priority Mail shipments at this time. If you choose this method, please note that Amy Butler Design is not responsible for lost shipments.
- Duties and value-added taxes may be required and are the responsibility of the customer. Canadian customers please note that Amy Butler Design will not charge GST/HST. You will pay GST/HST and duties as it applies to the product and duty values upon delivery.
- In addition to duties & taxes, USPS charges a brokerage fee for international shipments that is the responsibility of the customer and will be paid upon delivery. Please visit www.USPS.com and search "landed costs" to determine the additional fees due at delivery.
- We are not able to guarantee estimated shipping times as they are determined by USPS. Please visit www.USPS.com for specific delivery times.
-Tracking of your package is not available at this time.
We will make every attempt to ship your product in the smallest and fewest boxes possible, without sacrificing the quality and safety of the product, to reduce shipping costs and environmental waste. Please reuse or recycle your packing materials.
Payment Options
We accept payment by the following credit/debit cards.
Visa
MasterCard
American Express
Important Information about Payment:
For your security, your billing name and address must match that of the credit card used for payment. Our system will not be able to process your order unless this information agrees. Please note that your purchase will appear as "Amy Butler Design" on your bank card statement.
Track Your Order
When shipping via UPS, you will receive an email confirmation directly from UPS when your order has shipped which will include your shipping information and a tracking number. You will be able to track your package directly at www.UPS.com. If you chose United States Priority International Mail we are not able to offer package tracking at this time.
Return Policy / Lost & Missing Orders
Amy takes great pride in designing unique fabrics and products that we hope you will love. If you are unhappy with any purchase, please let us know and we will take care of you right away.
If you have any questions, or need to make a return, please email us at shopamy@amybutlerdesign.com, and we will respond to your inquiry promptly.
Please return your item to us within 14 days of receipt, in perfect unused condition, complete with all the product packaging, and we will give you a full refund, less shipping charges. If returned items are not received within the 14 day period we will not be able to honor your return.
If your shipment arrives incomplete or is not received in a timely manner, please contact us within 14 days of shipment notification so we may track your order. If you do not notify us within 14 days regarding the missing items or lost shipment, we will be unable to replace your items.
Due to the limited quantities available in each collection, we are unable to process exchanges. Exchanges will be processed as returns. If your purchase was faulty, please let us know immediately. If a product is faulty, all shipping and handling charges will be refunded as well.
We ask that you retain tracking information and insure your package when returning goods, as we cannot be responsible for products that do not reach us.
Please enclose an email address and phone number with your return.
We will arrange for your refund upon receipt of the goods, and will contact you to let you know that your refund has been arranged.
Product Info and Care
We do not recommend machine washing your Amy Butler product. For light soil, wipe gently with a clean, damp cloth, using cold water. For more difficult stains, please consult your dry cleaner. If your product needs pressing at any time, we suggest using a household iron set at low to medium temperature.
Privacy Policy
We want you to enjoy shopping with Amy Butler Design and feel comfortable ordering from us. Your privacy and security is important and we will never sell or distribute any customer information, under any circumstance, including the information of customers who wish to join our e-mail list.
Contact Us
We are always glad to hear from you. If you have any questions about our products please do not hesitate to contact us. We really do care about what you think, and appreciate your comments and suggestions. Let us know how we can help.
You can email us at shopamy@amybutlerdesign.com
You can also contact us by writing to:
Amy Butler Design
122 So. Prospect Street
Granville, OH 43023
Gift Cards
If your purchase is a gift and you would like a seperate note sent, you can email us at shopamy@amybutlerdesign.com.
Frequently Asked Questions
Are Amy Butler patterns and fabrics available through this web site?
No. Amy's fabrics and patterns are only available through her great retailers. You can easily find a great retailer by going to the Amy's "where to buy" page.
Are the products shown here available in other color choices or combinations?
The designs featured are specially designed by Amy and are only available in the fabrics shown. Please check back often to view new collections as they become available.
Can I find Amy’s exclusive collections in other retail stores?
Amy's exclusive collections are only available at our web store. Join our shop e-mail list if you would like to receive product updates. Click here to go to the "Contact Us" page and be added to our shop list.
Can my product be shipped by any other method?
We currently only offer UPS shipping. We have found UPS to be reliable and cost competitive.
Do you have a catalog?
We do not have a printed catalog at this time. We ask that you print the information that you need directly from our web site pages. If you have specific questions, please e-mail us at shopamy@amybutlerdesign.com.